Thank you for choosing RiverRock MIC.

Please contact our mortgage customer service department with customer service inquiries:

  • Discharges (Please have your lawyer contact customer service for a discharge statement)
  • Renewals
  • Early payout or lump sum payments
  • Payment date changes
  • Making up missed payments or payment deferrals
  • Insurance issues
  • Payment issues

Please include your mortgage number and property address in any correspondence. Our mortgage administration department is available Monday through Friday, 9 a.m. to 5 p.m., excluding holidays. While we strive to acknowledge all questions within four hours of receipt, we appreciate your patience during high-volume periods.

To contact our mortgage administration department, please contact:

Laura De la Ossa

Mortgage Administrator


Nicole De Caires

Mortgage Administrator


Karen Bush

Mortgage Administrator


If you need to increase or refinance your mortgage, please contact

For further inquiries please contact us directly via email or phone at or (416) 504-1886