Your privacy is critical to our relationship and our collection of your personal information in the course of business operations fully complies with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Your personal information is defined by PIPEDA as “information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization.” We collect your personal information only with your consent and, in order for your consent to be valid, we reasonably expect you to understand the nature, purpose and the consequences of the collection, use and/or disclosure of the personal information which you provide us.
To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
What Information Do We Collect?
This notice applies to all information collected or submitted on the RiverRock Mortgage Investment Corporation website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
- Email address
- Phone number
How We Use Information
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
We may use “cookies” that identify you as a return visitor. A cookie is a piece of data that a Web site can send to your browser, which may then store the cookie on your hard drive. These cookies automatically identify your browser to our server whenever you interact with the Web site. So, when you come back to visit us again, we can tailor information to suit your individual preferences. The goal is to save you time and provide you with a more meaningful visit and to measure Web site activity. Cookies do not contain any personally identifying information. Most browsers automatically accept these cookies, however browsers such as Internet Explorer, Firefox, Chrome, and other browsers allow you to disable cookie collection if you wish, or inform you when a cookie is being stored on your hard drive.
We use general traffic, site usage, and length of stay information in reports to advertisers and firms with which we have a business relationship. This sort of information is shared only on an aggregated basis and does not personally identify you.
We do not permit registration by, nor collect personally identifiable information from any person we know to be under the age of 18.
E-Mail Communications, Newsletters and Related Services
The Canadian Anti-Spam Legislation is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions.
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CASL, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honour opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by contacting us. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
When You Leave This Site
This policy discloses the privacy practices for our Web site. However, our site contains links to other sites, including sites that may indicate a special relationship with us. Once you link to another site, you are subject to the privacy and security policies of the new site. We encourage you to read the privacy policies of all Web sites you visit, especially if you share any personal information.
How to Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 416-504-1886 or send us an email by using our contact form.